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SmartPak Equine Reviews

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Overall Rating

5.0
8 Reviews
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About SmartPak Equine

SmartPak Equine is a premier online provider of horse supplies and equine supplements. They offer a wide range of products including horse supplements, tack, and supplies. Their supplement offerings cover various needs such as digestion, multi-purpose, hoof, calming & behavior, ulcer & gastric health, skin & coat, insect control, vitamins & minerals, respiratory, and joint health. They also provide SmartPaks, which are custom-made, pre-measured daily doses of a horse's supplements.

In addition to supplements, they offer a variety of rider and horse gear such as breeches & tights, turnout blankets & sheets, helmets, boots & wraps, footwear, saddle pads, outerwear, therapy center saddles, bridles & headstalls. They also have a Help Center for customers who need assistance with returns, orders, payments, account management, shipping, and more. They are located at 40 Grissom Rd Ste 500, Plymouth, MA, 02360. Their operating hours are from 09:00 - 17:00 from Monday to Thursday, and 10:00 - 17:00 on Friday. Their contact number is (774) 773-1000. They also offer a 100% Happiness Guarantee on their products.

SmartPak Equine Pros & Cons

Pros:

  • Good Service and Products: SmartPak Equine is known for its good service and quality products, including great supplements.
  • Diversity of Products: The company offers a diverse range of products and services, which is valued by many customers.
  • Customer Service: Despite some issues, customer service is often reported to be good, especially in resolving payment issues.

Cons:

  • Automatic Shipment Issues: There have been complaints about automatic shipments not being delivered on time, leading to horses running out of supplements.
  • No Email Notifications: Some customers have reported not receiving email notifications about their orders, which can cause confusion.
  • Poor Shipping: There have been issues with timely shipping, with some customers experiencing delays and having to wait for weeks to receive their orders.
  • Customer Accessibility: Some users have found it difficult to access other departments within the company, leading to frustration.

Overall, SmartPak Equine has a mixed reputation, with both positive and negative aspects. While it offers good products and service, there are significant issues with their shipping and customer service processes.

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SmartPak Equine Customer Reviews (8)

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Amber Kerr
Amber Kerr
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Feb 12, 2023
Mildred Rash
Mildred Rash
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Feb 12, 2023
Melissa Guerra
Melissa Guerra
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Feb 12, 2023
Paolo Schimmel
Paolo Schimmel
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Feb 10, 2023
Nadine Bohm
Nadine Bohm
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Feb 9, 2023
Brenda Ledbetter
Brenda Ledbetter
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Feb 9, 2023
Bennie Miller
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Feb 9, 2023
Patrick Maurer
Patrick Maurer
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Feb 8, 2023

SmartPak Equine Customer’s Q&A

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SmartPak Equine Features and Benefits

SmartPak Equine offers several key features and benefits:

SmartPerks: These are a collection of FREE benefits that customers get when they put their horse's supplements on AutoShip. This includes free shipping every day, 10% off all SmartPak brand tack, apparel, blankets, and more, and exclusive sales & discounts delivered straight to the inbox.

Free Return Shipping: From breeches to blankets, if you or your horse can try it on, you can return it, free! As long as the return is completed online or by phone within 60 days of the purchase date and the item is in like-new condition with the original packaging.

Guaranteed to Work Promise: Order any of SmartSupplementsâ„¢ in SmartPaksâ„¢, and if you don't see results in two months, you'll get your money back.

Horse Health & Horsemanship Library: This is a FREE resource for horse owners looking for reliable and accurate information regarding diseases and conditions, horse management FAQs, horse care tips, supplement ingredient definitions and much, much more!

ColiCare: This is a free program that provides up to $15,000 in colic surgery reimbursement. It can be used on its own or with existing insurance and even covers senior horses with no upper age limit!

Supplement Wizard: This tool helps you to create a customized supplement plan for your horse by answering a few questions about your horse and his diet.

SmartBarn Services: This service pairs you with your very own Barn Representative, giving you access to exclusive benefits like supplement advice & planning, personalized account management, and access to exclusive discounts and offers for Barn Professionals.

Barn Saver Shipping: By shipping to a commercial barn, you're automatically entitled to free weekly shipments, with no minimum order requirement!

These features make SmartPak Equine a smart choice for equestrian needs. Happy shopping!

SmartPak Equine Pricing

SmartPak Equine offers a flat rate of $10.90 for 2–9 day delivery on all products, including horse supplements, tack, supplies, and gifts.

About Smartpakequine.com Payment Method?

SmartPak Equine accepts various methods of payment. These include Visa, MasterCard, American Express, and Discover. The name on the card, account number, expiration date, and an authorized signature are required for the transaction. It's important to note that for residents of Massachusetts, a 5% sales tax is added to the total amount. If there are any issues with the payment, customers are advised to contact SmartPak Equine directly.

SmartPak Equine FAQs

FAQ

How To Open A SmartPak Equine Account?

To open an account on SmartPak Equine, follow these steps:

  1. Visit the SmartPak Equine website.
  2. Click on the Register link.
  3. Fill in the Contact Information fields, including First Name, Last Name, Email Address, and Phone Number.
  4. Provide the Shipping Address details. Note that they can't ship to PO Boxes and do not offer International Shipping.
  5. If applicable, fill in the Barn or Company Name and Barn Manager/Trainer Information.
  6. Create a Password. It should be a minimum of 6 characters.
  7. Click on Save and Continue.

Once the account is created, one can sign up for the chance to win a $1000 SmartPak shopping spree. By signing up, one will be opted in to receive promotional email offers from SmartPak. Happy shopping!

FAQ

SmartPak Equine Alternatives

Here are some alternatives to SmartPak Equine:

  1. Dover Saddlery
  2. State Line Tack
  3. Riding Warehouse
  4. Kerrits
  5. Romfh
  6. Mountain Horse
  7. Goode Rider
  8. Devon-Aire
  9. Boink
  10. Horze

These sites offer similar products and services, making them good alternatives for equestrian needs. Remember to compare prices and reviews before making a purchase. Happy shopping!

FAQ

What are the most popular SmartPak Equine supplements?

SmartPak Equine offers a variety of supplements. The most popular ones include Insect Defense Supplements, Digestive Supplements, Joint Supplements, Calming Supplements, Senior Horse Supplements, All-in-One Supplements, Hoof Supplements, Electrolyte Supplements, and Skin & Coat Supplements. Among these, SmartDigest Ultra is a best-selling formula that helps horses manage digestive stress. Other notable supplements include Smart & Simple® Vitamin E Pellets, Smart & Simple® Psyllium Pellets, and Smart & Simple® Chasteberry Pellets. These supplements cater to different needs, from joint health to temperament support, providing comprehensive care for horses.

FAQ

About Smartpakequine.com Prices and Cost?

SmartPakequine.com is an online platform that offers various products for horses. The cost of products varies depending on the type and quantity. For instance, a user mentioned spending around $90 a month on a SmartPak joint supplement, additional yucca, and isox for their horse. Another user mentioned that the SmartPak Senior supplements cost about half of that. The average order value on the website ranges from $175-200, with a high of $280 and a low of $72. The online sales revenue of SmartPakequine.com in January 2024 was $2,490,618, with a median revenue of $126,382. The conversion rate was between 3.50-4.00%. Please note that these are approximate values and the actual prices may vary.

FAQ

About Smartpakequine.com Popular Products and Services?

SmartPak Equine is a premier online provider of horse supplies and equine supplements. It is a well-known horse tack brand which competes against other horse tack brands like State Line Tack, Dover Saddlery, ThinLine Global, Hilason, and Huntley Equestrian. Based on online research and 58 Smartpak Equine reviews, Smartpak Equine's overall score is 4.1 out of 5 stars. The review score is based on Smartpak Equine's customer ratings, its brand popularity, its price competitiveness, as well as the breadth and quality of features it offers to customers. Smartpak Equine sells its products and services in the horse tack industry. It is a very active brand when it comes to discounting and offering promo codes. Smartpak Equine has a mix of reviews among shoppers, with 58 ratings and an average rating of 2.7 stars. SmartPak Equine has a rating of 3.6 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. SmartPak Equine ranks 14th among Horseback Riding sites. However, some customers have reported that their orders arrive damaged and replacements take at least 2-3 calls plus 2 pending orders and about 3-4 weeks to arrive. This means whatever you order, you need to be prepared for potential delays and issues.

FAQ

What are some popular products from SmartPak Equine?

SmartPak Equine offers a wide range of products. Some of the popular ones include horse supplements, tack, and supplies. They offer fly sheets, sprays, and other essentials to protect horses during the fly season. Their supplement range includes products for digestion, hoof health, calming & behavior, ulcer & gastric health, skin & coat, insect control, vitamins & minerals, respiratory health, and joint health. They also offer SmartPaks, which are custom-made, pre-measured daily doses of a horse's supplements. In addition to supplements, they provide a variety of rider & horse gear including breeches & tights, turnout blankets & sheets, helmets, boots & wraps, footwear, saddle pads, outerwear, therapy center saddles, bridles & headstalls. Among their supplements, SmartDigest Ultra is a best-seller with a perfect five-star rating from over 700 horse owners. It provides clinically studied ingredients to help horses manage digestive stress. They also have an exclusive line of SmartSupplements which includes improved formulas like SmartGain and SmartShine Ultra, and new products like Flax by SmartPak. They also offer Farrier’s Formula Double Strength Plus Joint and EquiThrive Joint.