SmartPak Equine Reviews

Good Service and Products: SmartPak Equine is known for its good service and quality products, including great supplements.

Diversity of Products: The company offers a diverse range of products and services, which is valued by many customers.

Customer Service: Despite some issues, customer service is often reported to be good, especially in resolving payment issues.

SmartPerks: These are a collection of FREE benefits that customers get when they put their horse's supplements on AutoShip. This includes free shipping every day, 10% off all SmartPak brand tack, apparel, blankets, and more, and exclusive sales & discounts delivered straight to the inbox.

Free Return Shipping: From breeches to blankets, if you or your horse can try it on, you can return it, free! As long as the return is completed online or by phone within 60 days of the purchase date and the item is in like-new condition with the original packaging.

Guaranteed to Work Promise: Order any of SmartSupplements™ in SmartPaks™, and if you don't see results in two months, you'll get your money back.

Horse Health & Horsemanship Library: This is a FREE resource for horse owners looking for reliable and accurate information regarding diseases and conditions, horse management FAQs, horse care tips, supplement ingredient definitions and much, much more!

ColiCare: This is a free program that provides up to $15,000 in colic surgery reimbursement. It can be used on its own or with existing insurance and even covers senior horses with no upper age limit!

Supplement Wizard: This tool helps you to create a customized supplement plan for your horse by answering a few questions about your horse and his diet.

SmartBarn Services: This service pairs you with your very own Barn Representative, giving you access to exclusive benefits like supplement advice & planning, personalized account management, and access to exclusive discounts and offers for Barn Professionals.

Barn Saver Shipping: By shipping to a commercial barn, you're automatically entitled to free weekly shipments, with no minimum order requirement!

Automatic Shipment Issues: There have been complaints about automatic shipments not being delivered on time, leading to horses running out of supplements.

No Email Notifications: Some customers have reported not receiving email notifications about their orders, which can cause confusion.

Poor Shipping: There have been issues with timely shipping, with some customers experiencing delays and having to wait for weeks to receive their orders.

Customer Accessibility: Some users have found it difficult to access other departments within the company, leading to frustration.